FREQUENTLY ASKED QUESTIONS

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1000 Butterfield Road, Suite 1007
Vernon Hills, IL 60061

Call Us

(877) 775-4343

FAQ’s

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What size smoker do I need?

It really depends on what you are doing – both today and in the future. In our experience, when people are starting out, they buy smaller models because of the lower cost. However, it takes a very little time to realize you can always cook LESS on a bigger smoker – but you can’t cook MORE on a smaller smoker. Once you begin to see the award winning results, it’s not long before you start looking for a higher capacity smoker because your friends and family can’t get enough of your incredible BBQ! The best way to know is to ask questions, really do your homework, be honest with yourself on what you are going to use it for, and then try it out. Asking in the facebook or other forums as well can help you choose what you need.

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Your smokers seem to be much higher in price than the smokers I can get at my local big box or hardware store...why?

Well, you’re absolutely right! The reason being is that these specialty manufacturers are NOT an assembly line operation. Generally, each and every smoker is hand made to specifications. Said differently, they don’t flip a switch in the morning and churn out smoker after smoker. They put endless hours, into the production of each and every smoker, using their tried and true methods. So when you get your smoker, you’re getting a genuine custom crafted product! The team looks at the specs, creates the unit from raw materials in stock, and coordinates all of the shipping and delivery in house. Our suppliers pride themselves on high quality crafted smokers that customers will have for years to come.

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Called to order my unit, and you told me that it may be a month or more, why is this?

During the busy season, which is typically April – October (and Christmas), they’re producing smokers nonstop. Now that being said, they’re committed to getting these smokers built right and each smoker takes time, which can create a backlog. We will be open and honest with you, relative to the wait time for your smoker.

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Can these smokers be used indoors?

To use any smoker inside, you will need to have a hood vent system that can blow the smoke and heat exhaust from the stack outdoors. We do not recommend doing ANY kind of cooking inside without proper ventilation equipment to do so.

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Can these smokers be mounted on a trailer?

YES!! If you visit the various forums, you’ll understand how people have mounted their smokers, and the creativity that’s been used. As you can imagine, the options are almost endless, and the forums are the best resource to see examples of how others have done it.

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Are any of your smokers designated with an NSF approval?

Yes, ONLY certain Cookshack and Fast Eddys products are NSF approved – (NSF 4 Issued: 2014/03/30 Revision: 2014/10/01 Commercial Cooking, Rethermalization and Powered Hot Food Holding and Transport Equipment).

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Can you mount it on a trailer for me, or better yet, build a custom trailer for me?

We work with several manufacturers that offer this kind of solution.

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What are the dimensions of these smokers?

If you look underneath each smoker’s description you’ll find the dimensions and weight, and capacity information outlined out for you.

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I live in Illinois and want to pick up my smoker from your warehouse...what are your hours of operation?

We always welcome the opportunity to have you visit us!  Given the labor challenges associated with COVID, we will be open Monday-Friday, 930am to 5pm.  However, it’s always best to contact us if you’re wanting to check available inventory and hours.

Weekend appointments must be scheduled in advance, and at least 24 hours notice for any warehouse pickup of grills and smokers.

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Do I have to pay sales tax?

Yes…if you’re a resident of Illinois or purchase anything at our shop, you’re subject to 8% sales tax.

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I realize I have to pay an additional cost, to cover the freight and crating of these smokers since they're manufactured elswhere in the US, and shipped LTL (less than truck load) to you...but how much is that additional cost?

The costs associated with freight and crating varies by the type of smoker, weight, and class. We will gladly provide you with an accurate freighting/crating cost, based in large part on your delivery requirements.

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I live out of state..can you ship it to me?

Yes, we’ll ship anywhere in the US!! Rates for crating/shipping will be based upon delivery destination. Rates are higher for residential delivery due to the need for a lift gate truck, vs. a commercial (business) delivery where a loading dock is normally used.

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What smokers do you have in stock?

We currently have a variety of models in stock and ready for pick up or shipping. We know that buying a smoker is a big decision, particularly when you’re spending more than a few hundred dollars. We want to make sure you get the right smoker, that fits your specific needs. Any of our smokers, when properly cared for, will last a lifetime. We’ll answer all of your questions, and help you find the perfect model – whether it’s cooking in the backyard, competing in local and national BBQ contests, catering or commercial cooking.

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What kind of warranty will I get when I purchase a smoker from Smokin' Deal BBQ?

We offer the manufacturers limited warranty, which covers all materials, parts (thermostat, grills, hinges, latches, fire pan, and water pan) and workmanship when used under normal conditions. This warranty is extended only to the original purchaser and is not transferable. This warranty does not cover damage caused by abuse, neglect or accident.

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What method of payment can I use?

We accept electronic bank transfer/payment, cash, money order or certified checks. Paypal is also available. If you wish to use a credit/rewards or debit card, a fee will be added to the total transaction cost. Personal or company checks accepted – but will be held for 7 days to allow for funds to clear before any pick up or delivery can be scheduled. Our preferred method of payment is Zelle Payments! Why, because they don’t charge additional fees to the sender or receiver!

 

About Zelle Payments

Zelle is the new way to send money directly between almost any U.S. bank accounts typically within minutes. With just an email address or mobile phone number, you can now quickly, safely, and easily send money to more people, regardless of where they bank.

If you already have your banking app on your phone, there’s no download necessary. If your bank or credit union doesn’t offer Zelle yet, just download the Zelle app to get started.

Once you enroll, all you need to send money with Zelle is the preferred email address or mobile number of the recipient.

Enter the amount you want to send. If your recipient is already enrolled with Zelle, the money will go directly into their bank account.

For a list of the banks that are participating in Zelle please visit:

https://www.zellepay.com/

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Do you offer any flexible financing or "lay-away" plans for your grills or smokers?

Yes..in fact, we work with a number of financing company’s that offer payment flexibility. In addition, we’re happy to review our “lay-away” program and policy, in the event full payment can’t be made immediately.

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Do you ship to California and are you aware of Proposition 65?

Yes, we can ship to California.  Please contact us for further information about Proposition 65 and the specific item you’re interested in, so we can review with you. 

About California Proposition 65

Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity. The warnings are intended to help California consumers make informed decisions about their exposures to these chemicals from the products they use. The California Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program and publishes the listed chemicals, which includes more that 850 chemicals. In August 2016, OEHHA adopted new regulations, effective on August 30, 2018, which change the information required in Proposition 65 warnings.

Alfresco Proposition 65 Statement

CALIFORNIA PROPOSITION 65 – WARNING The burning of gas cooking fuel generates toxic by-products, which are on the list of substances which are known by the State of California to cause cancer or reproductive harm. California law requires businesses to warn customers of potential exposure to such substances. To minimize exposure to these substances, always operate this unit according to the use and care manual, ensuring you provide good ventilation when cooking with gas. This warning is issued pursuant to California Health & Safety Code Sec. 25249.6

Companion Group Prop 65 Statement

WARNING: This product can expose you to brass, which is known to the State of California to cause cancer, birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

WARNING: This product can expose you to carbon monoxide, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

WARNING: This product can expose you to vinyl chloride, which is known to the State of California to cause cancer. For more information go to www.P65Warnings.ca.gov.

DCS Proposition 65 Statement

WARNING: Cancer and Reproductive Harm, www.p65warnings.ca.gov

Delta Heat Proposition 65 Statement

CALIFORNIA PROPOSITION 65-WARNING: The burning of gas cooking fuel generates some by-products which are on the list of substances known by the State of California to cause cancer or reproductive harm. California law requires businesses to warn customers of potential exposure to such substances. To minimize exposure to these substances always operate this unit according to the use and care manual, ensuring you provide good ventilation when cooking with gas.

Evo Proposition 65 Statement

WARNING: This product contains Chromium known to the State of California to cause cancer and birth defects or other reproductive harm. For more info on Prop 65, go to: www.p65warnings.ca.gov.

WARNING: This product contains Lead and Lead Compounds known to the State of California to cause cancer and birth defects or other reproductive harm. For more info on Prop 65, go to: www.p65warnings.ca.gov.

WARNING: This product contains Nickel (Metallic) known to the State of California to cause cancer. For more info on Prop 65, go to: www.P65Warnings.ca.gov.

Barbecue Grill Proposition 65 Statement

WARNING: Combustion byproducts near this grill include carbon monoxide, a chemical known to the State of California to cause birth defects or other reproductive harm.

Marvel Proposition 65 Statement

State of California Proposition 65 Warning: This product contains one or more chemicals known to the State of California to cause cancer.

MHP Proposition 65 Statement

WARNING-California Proposition 65-The burning of gas cooking or heating fuels (and certain components contained in this product) generates some by products which are on a list of substances known by the State of California to cause cancer or reproductive harm. California law requires businesses to warn customers of potential exposure to such substances. To minimize exposure to such substances always operate this appliance in accordance with our Use&Care Guide (Owner’s Manual) ensuring you provide good ventilation when cooking with gas. For detailed information please see official California Proposition 65 website. www.P65WARNINGS.CA.GOV

Napoleon Prop 65 Statement

WARNING: This product can expose you to chemicals including benzene, which are known to the State of California to cause cancer, and chemicals including carbon monoxide, which are known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

WARNING: This product can expose you to chemicals including butyl benzyl phthalate, which are known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

WARNING: This product can expose you to chemicals including butyl benzyl phthalate, which are known to the State of California to cause cancer, and lead, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

WARNING: This product can expose you to chemicals including cadmium and cadmium compounds, which are known to the State of California to cause cancer. For more information go to www.P65Warnings.ca.gov.

WARNING: This product can expose you to carbon monoxide, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

WARNING: This product can expose you to chemicals including di(2-ethylhexyl)phthalate, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

WARNING: This product can expose you to chemicals including di(2-ethylhexyl)phthalate, which are known to the State of California to cause cancer, and lead, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

WARNING: This product can expose you to chemicals including lead and lead compounds, which are known to the State of California to cause cancer. For more information go to www.P65Warnings.ca.gov.

WARNING: This product can expose you to chemicals including lead and lead compounds, which are known to the State of California to cause cancer, and butyl benzyl phthalate, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

WARNING: This product can expose you to chemicals including lead and lead compounds, which are known to the State of California to cause cancer, and chemicals including carbon monoxide, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

WARNING: This product can expose you to chemicals including lead and lead compounds, which are known to the State of California to cause cancer, and chemicals including di-n-butyl phthalate, which are known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

WARNING: This product can expose you to chemicals including leather dust, which are known to the State of California to cause cancer. For more information go to www.P65Warnings.ca.gov.

WARNING: This product can expose you to chemicals including o-phenylenediamine, which are known to the State of California to cause cancer, and N,N-dimethylacetamide, which are known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

WARNING: This product can expose you to wood dust, which is known to the State of California to cause cancer. For more information go to www.P65Warnings.ca.gov.

WARNING: This product can expose you to chemicals including wood dust, which is known to the State of California to cause cancer, and carbon monoxide, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

WARNING: This product can expose you to wood dust, which is known to the State of California to cause cancer, and lead, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

TRUE Proposition 65 Statement

State of California Proposition 65 Warning: This product can expose you to chemicals including Di-(2-Ethylhexyl) Phthalate (DEHP), which is known to the State of California to cause cancer and birth defects or other reproductive harm.

Twin Eagles Proposition 65 Statement

CALIFORNIA PROPOSITION 65-WARNING: The burning of gas cooking fuel generates some by-products which are on the list of substances known by the State of California to cause cancer or reproductive harm. California law requires businesses to warn customers of potential exposure to such substances. To minimize exposure to these substances always operate this unit according to the use and care manual, ensuring you provide good ventilation when cooking with gas.

Wood Pellets Prop 65 Statement

WARNING: Burning wood pellets results in the emission of carbon monoxide, soot and other combustion byproducts that are known by the state of California to cause cancer, birth defects or reproductive harm. For more information go to www.P65Warnings.ca.gov.

YETI Proposition 65 Statement

WARNING: This product can expose you to lead, which is known in the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

Yoder Proposition 65 Statement

WARNING: Combustion byproducts near this grill include carbon monoxide, a chemical known to the State of California to cause birth defects or other reproductive harm.